Return and Refund Policy

Effective from: 01 April 2025
Business Name: Ditto Designs
Owner: Kerry Roberts
Website: www.dittodesigns.co.uk
Contact Email: orders@dittodesigns.co.uk

At Ditto Designs, every item is made with care and attention to detail. We want you to love your purchase, but if something isn’t quite right, this policy explains how we handle returns, refunds, and exchanges.

Please read this carefully before placing an order. By shopping with us, you agree to the terms below.

As all of our personalised and custom-made items are created to your specific requirements, we are unable to accept returns or offer refunds on these products unless they are:

• faulty,
• damaged upon arrival, or
• incorrect due to an error on our part.
   

We recommend double-checking all spelling, dates, and personalisation details before confirming your order, as we cannot be responsible for errors provided by the customer.

For any non-personalised items, you may return them within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations.
To qualify for a refund:

• The item must be unused and in its original condition and packaging.
• You must contact us within 14 days of delivery to request a return. 
• The item must be returned within 14 days of approval.
   

Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

If your order arrives faulty, damaged, or not as described, please contact us within 7 days of receiving it via orders@dittodesigns.co.uk, including:

• your order number,
• a brief description of the issue, and
• clear photos of the item and its packaging.
   

Once we confirm the problem, we’ll arrange either a replacement or a full refund — whichever you prefer.

Refunds will be processed using your original payment method (usually PayPal).
Once your return is received and approved, please allow up to 10 working days for the refund to appear in your account.

If you wish to cancel your order, please contact us as soon as possible at orders@dittodesigns.co.uk.

• For non-personalised items, you may cancel before the item has been dispatched.
• For personalised or custom-made items, once work has started, we are unable to cancel or refund your order.
   

Returns can only be accepted once authorised. We will provide the correct return address via email once your request has been approved.

If you have any questions about your order or this policy, please get in touch — we’re always happy to help.

📧 orders@dittodesigns.co.uk
🌐 www.dittodesigns.co.uk